Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We deliver within South Africa. Standard delivery takes 3–5 business days depending on your location.
Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check our current promotions for details.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us at info@mamanest.co.za to initiate a return.
What if my item arrives damaged?
We're so sorry if this happens! Please email us at info@mamanest.co.za with a photo of the damaged item within 48 hours of receiving your order and we'll make it right.
Products
Are your products safe for babies?
Absolutely. We carefully vet all products to ensure they meet safety standards and are suitable for mamas and little ones.
Still have a question?
Reach out to us via our Contact page and we'll get back to you as soon as possible.