1. Return Shipping Address

To return your product, please send it via a reputable courier service to:

837B St Bernard Street, Garsfontein, Pretoria, 0084 

2. Shipping Costs

• Customer Responsibility: You will be responsible for paying your own shipping costs when returning an item.

• Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of any shipping fees paid by us will be deducted from your total refund amount.

• Exceptions: If you are returning an item because it is defective, damaged, or incorrect upon arrival (in accordance with the South African Consumer Protection Act), we will cover or reimburse the return shipping costs.

3. Delivery Times

Depending on your location within South Africa, the time it may take for your exchanged product to reach you may vary. Main hubs (like Johannesburg, Cape Town, and Durban) typically experience faster turnaround times than regional or outlying areas.

4. High-Value Shipments & Tracking

If you are returning an item or items valued over R450, we strongly recommend using a trackable courier service or purchasing shipping insurance.

• We cannot guarantee that we will receive your returned item.

• Risk of loss during transit remains with the sender until the package is safely delivered to our address.